When we Listen People Talk

Online Mediator Training 1-888-446-6563

Customer Testimonials

University of Massachusetts Lowell
I was grateful for the opportunity to be trained by Alternative Dispute Resolution Services (ADRMediator, Inc.). It was truly a privilege, because J.R.'s expertise and insight into the dynamics of an effective mediation are so extensive. His experience mediating hundreds of conflicts was very apparent, as he brought appropriate guidance for multiple types of scenarios.


His training was particularly enriching in that he dealt with conflict variables as well as human psychology/personality variables. I had time to role-play and receive insights to further hone my skills through the training. I appreciated his focus on thoughtful listening, which he not only taught but also demonstrated while watching the role-plays and providing input. I believe J.R.'s training can benefit even the most experienced Mediatior. I recommend him to everyone who wishes to attain basic credentials, as well as those who want to take on the challenge of attaining a new level of expertise.



Rebecca Hall
Equal Opportunity Associate

Texas Department of Insurance- We have been so pleased with the quality of Education your organization has provided we will continue to utilized your services.

Glen Davis - Supreme Court of Arizona -
Thank you for the great material and the time you spent with me on the training. Your knowledge is incredible and I now understand why you are a success in the area of Mediation and training. Thank you again, I look forward to working with you in the future.

Sure. I am very interested in how our system here could be made more efficient, get more people to settlement faster and be less of a drain on court resources. From what I have heard, the approach you worked on in Texas is certainly an improvement over how we are doing things here. As we discussed I am here on the bench until at least the end of November, and I intend to try to participate in the discussion on how to improve our way of doing things here in the meantime from my perspective as a family court judge. I have done several of the ADR meditations recently and have observed first-hand the problems with the way it is handled here. There is clearly room for improvement.


Sorry for the delay in responding. Actually I am an Arizona Superior Court Judge in Phoenix. I hope to semi-retire in the not too distant future and I am preparing myself for the transition, which I hope will include a mediation practice. I am also on a family assignment that requires some mediation skills so I thought I should get a bit of additional training. I had some mediation training years ago and have mediated some over the years, mostly during the period that I was a pro tem settlement judge before I was appointed to the bench in 2004.


The reason I took your course is that I wanted to take the Advanced Mediation course given by the National Judicial College, but they require that you take a 40 hour basic certification mediation course before you can take their course. I did not want to take their basic course, which is in the $1500 (plus expenses) range so I looked for a less expensive alternative and found your course on line.

I am finally into the course. I have watched the ‘Is mediation for you?’ video and am now reading the manual.  I have an ipod touch and I may try to just download them directly onto that. I’d appreciate any suggestions you might have on the downloads.


So far I am finding the training manual and other materials to be good  and I hope to be able to figure out the other downloads. I hope to complete it this weekend or the end of next weekend (April 15th) at the latest, which I think is my deadline to get through the course (although I am little unclear on that).

Thanks for checking back.

Occupational Safety & Health Administration Region 6 Texas - Thank you so much for the intense training you gave our investigators. You were a wealth of knowledge in the area of conflict resolution; you techniques will help our investigators work through very tough EEO types of investigations.
Texas Department of Criminal Justice Texas - I hope you enjoy the Gavel we had made for you after your excellent training you provided us with in Huntsville. The wardens were extremely impressed with your knowledge and examples of situations that will surely help them in their day-to-day dealing with conflict in their facilities. We look forward to working with your organization.
Thank you for presiding over the Mediation with our executives regarding the Space Shuttle Disaster of 2002. We were extremely pleased with the out come. We believe this process will be continued on in our organization because of your skills in helping us understand the importance of utilizing mediation to resolve employment issues in the work place. Our understanding of Conflict Resolution has been greatly enhanced because of your knowledge and experience.
Dear J.R.-
I have not had an opportunity to meet you but I am extremely impressed with the materials that encompass your mediation program.  I wanted you to know my motivation in making this change in my practice of law so you will have some insight into me as your student. 

I am a 41 year old divorced father of 2 boys.  In 1999, I was diagnosed with chronic progressive Multiple Sclerosis.  I was told I would likely end up in a wheelchair by the end of 1999.  I am happy to report that I am no where near that.  However, I was advised that being a busy trial lawyer and the accompanying stress was not good for keeping the progression of the disease in check.  I decided I wanted to become a mediator.  My law partner and I bought a building in Mid town which was just completed this July. 

This turn of the century historical building is the perfect place to conduct mediations in a comfortable atmosphere for all involved.  I am very pleased to now be able to do that and thank you very much for the important part you have played in that and in your excellent materials which I will refer to for the rest of my practice.  Thank you again and best wishes.
Trace J. Sherer     


It was truly a pleasure and blessing meeting you.  The wisdom, insight and know-how of running a mediation practice that you’ve shared in the last 2 days are invaluable.

I certainly will study all the documents you’ve emailed and will start creating a database of the local attorneys in the surrounding communities to alert them of my services.  I will definitely contact Kris Donely and ask her if I can volunteer in her center.  I look forward to the opportunity.

Thank you again for being such a great motivator, role model and compassionate human being.  I wish there were more people like you, J.R.'s and Sal Valdez in this world.  Rest assured that I will inform Sal that you still have with you, and are proud to display, his ball and chain.

Daniel Esparza
Thanks again for sending me this material. I consider it very valuable and will dive into it even deeper. As a HR Director with over 35 years experience it is important for companies to do the right thing with their people.
J.R. I appreciate it and look forward to meeting you again.

-Frank Drobil
Thank you for your kind words, and your guidance. I think that the primary problem I may have overlooked when I wrote the first statement was the fact that, when I practiced mediation for 15 years(this having been some years ago), I always dealt with corporate parties who were invariably represented by counsel.
They knew the process, and, over time, I shortened my opening statement because the attorneys had always briefed their clients on the process and, as a result, much of what I said was repetitious to them. I unconsciously fell back on my previous approach, which I fully recognize as having been inadequate in my first attempt here.

Thank you for including a copy of your own opening statement, which is a real masterpiece of succinct fact and reason.

 Best wishes to you, and many thanks for your kind assistance and guidance.

 -Bill U -

Thank you again for your wonderful training!


Brooke Yeater
Thanks for all your help and a wonderful learning experience.

Robert Layton
Hi J.R.,

Just an update from Wisconsin. After forwarding the certificate and the accreditation to the Conflict Mediation Center in Winnebago County, your course has been approved. I am moving into the practicum experience. Thank you!

 Teralyn Sell
Dear J.R.,
I attached the new exam documents.
Please, let me know if something is wrong.
I wrote all my comments in red.

On Opening statement I chose to relate it to our Italian experience, too.
Your Opening Statement was really perfect and very instructive and shows the different approach between USA and Italy in mediation. I hope there will be a fusion of two experiences.
Thank so much for your kind attention.
Best reagards.
Gavino Guiso

Here are course comments:

Course structure was very good.  Flow of the materials was excellent.

Materials were excellent and the information was detailed and relevant.

Would have like to have seen some additional videos - maybe optional videos.
  Overall a very good course and I appreciate the opportunity to take it.   
Thanks, J.R., for all your help and your great ideas. I not only enjoyed our conversation but very much appreciated your sharing your many creative ideas.

Bill Power, Attorney at Law
I enjoyed the course.  The materials opened up nicely this whole new world of being a mediator.  It also did a good job of providing new skills that will be life changing, as it will not only help make me a good mediator, but also a better all around communicator. 

The response to my request for the test was very speedy and grading of the test and test results equally speedy.  I received the test within an hour or so on requesting it and after taking the test, received my test results the same day, just hours later, and received my e-mailed certificate the same evening as well, and this was all on a Sunday!  Very impressive. 

Finally, I am a person that prefers not to be in crowds, and enjoyed being able to absorb the materials on my own schedule.  I really appreciate the Basic Mediation Course being offered on-line. 

Thank you
Gaylynn Gee

I thought the exam was attached and obviously was not.  It worked much better in word than in acrobat.  I am very impressed with what you've done in putting the materials together.  I was very skeptical at first, and have come full circle.  How long did it take you to create all of the documents?

Robert Simer